Account Information
Create An Account 
Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "Register " at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your "cookies" enabled on your computer.

Forgot Username or Password    
If you forgot your username or password, simply go to the "Login " screen and choose "Forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

Edit Account Information    
If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished.

View Past Orders    
To View your past orders, log into your account and click the link on the welcome page

Methods Of Ordering    
Currently, we accept online orders via our website and in our Southampton Based Store. Tel: 02380 229 060

Place An Order    
Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the item, click the 'Buy' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping

Edit My Order     
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order    
If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may return the item for a refund, if it has not been engraved. 

Shipping, Returns & Lost Purchases
Please click here for more information.