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Frequent Q and A's

How do I know if a Website is reputable?

We are a well Respected Company in Retail Sales.  We are contactable during normal business hours easily by telephone (we do not use answerphone) or by email. You can totally trust our website.

Is shopping Online safe with you?

Yes. Completely. We use Sage Pay for Online Payments. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Link to Sage Pay's Security Policy

Will you give my details to anyone else?

Never! We value your privacy as much as we value our own. We would never divulge or share details of our customers to anyone.

What if I am not sure how my purchase should be engraved?

We have engraved each of our products so many times that we are able to engrave it to produce the best engraving results possible. If you have any concerns, just tell us in the Information Box of the product and leave the rest to us.

Can I actually speak with someone for advice?

Absolutely yes. We are open from Monday to Friday 9am -5pm. If you need any help or advice, just call -
02380 229 060

(Monday – Friday 09:00-17:00) A friendly voice awaits your call.

Can you engrave my item in another language other than English?

Yes we can, we can engrave in most languages.

What do I do if I have made a mistake on the personalisation?

As soon as you notice you have made a mistake on the personalisation contact us and make us aware of the error. Unfortunately, we are unable to guarantee that changes can be made if your item has gone into production but we will do whatever we can to help you.

Can I change my Order?

If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Can I cancel My Order?

If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel

When will my order arrive?

We use Royal Mail First Class Recorded Delivery for our orders. They aim to deliver your parcel within 24-48hours of our dispatch. In our experience, most orders are delivered the next day after dispatch.

I need an item but I am desperate for it to arrive urgently for a certain occasion!

No problem, just contact us first, 02380 229060 or email us info@engraving-gallery.co.uk  so that we can check that your product is in stock, note your delivery requirements and then you can purchase on-line in the normal way. We will reserve your item and await your On-Line Order and ensure that your timescale is met.

Can I have my Order delivered to another address?

Of course. All orders require a signature on receipt so if you would like your order sent to another address, simply fill in the Delivery Address at the checkout.

What if my order arrives damaged?

We pack all orders very carefully, but if anything is damaged in transit, we will replace it immediately. Simply take a photo of the item, clearly showing the damage incurred and email it to info@engraving-gallery.co.uk with details of your order and we will arrange for a replacement product to be sent out immediately.  

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